Previously known as The Villas at Henderson Pass
16465 Henderson Pass, San Antonio, TX 78232
The Summit at Henderson Pass in San Antonio, Texas, has received a plethora of reviews from residents, and today, we will be delving into the top complaints to provide an honest and comprehensive review of the complex. From superficial renovations to security concerns and rude staff, let’s explore the issues that current and former residents have faced during their tenancy.
1. Superficial “Renovations” and Unjustifiable Rent Increases
Residents have expressed their disappointment with the so-called “renovations” done to the complex. One resident, who lived there for five years, noted that after the property was bought by a new company, they started extensive renovations that amounted to little more than cosmetic changes. Despite this, rent prices were increased significantly. This left residents feeling like they were paying much more for minimal improvements.
2. Poor-Quality Renovations and Maintenance Issues
The quality of renovations has been called into question, with reports of doorknobs and kitchen cabinets falling off, unsealed kitchen counters that stain easily, and peeling bathtub varnish. In addition, maintenance requests seem to fall on deaf ears, with one resident sharing that their issues were dismissed as “normal.” This has led to ongoing struggles with broken appliances, water damage, and improper sealing of doors and windows, affecting temperature control.
3. High Move-Out Charges and Unfair Fees
Former residents have complained about being charged excessive fees upon moving out, even for minor issues. This has left a sour taste in the mouths of those who have already endured other issues during their tenancy.
4. Pest Control and Mold Concerns
The complex seems to have a problem with pest control, as residents have reported giant cockroach infestations, forcing them to take matters into their own hands and spray for bugs themselves. Additionally, water leaks have resulted in mold issues, particularly in bathrooms, posing health risks and creating an unpleasant living environment.
5. Security Risks and Car Break-Ins
Broken gates and insufficient security measures have led to a rise in car break-ins and even car thefts. Residents are advised not to leave any valuables in their vehicles, and those owning specific car models, such as Kias, are warned of an increased risk of theft. Management’s lack of urgency in addressing these security concerns has left residents feeling vulnerable.
6.Lack of Proper Pet Waste Management
Dog owners at the complex have complained about the abundance of dog poop around the premises, indicating a lack of proper pet waste management. This not only creates an unsanitary environment but also affects the overall aesthetics of the complex.
7. Unresponsive and Ineffective Management
Summit at Henderson Pass’s management has been described as inconsistent and unresponsive, often failing to address residents’ concerns in a timely manner. Emails go unanswered, and issues are left unresolved. This has led to a sense of frustration and dissatisfaction among residents.
8. Online Misrepresentation and Incentivized Reviews
There are whispers among residents that the complex offers gift cards in exchange for positive reviews, calling into question the authenticity of online reviews. This tactic misrepresents the actual living conditions and experiences of residents, misleading prospective tenants.
9. Rude and Discriminatory Staff
Several residents have had negative encounters with the staff, particularly in the leasing office. One specific employee, Inez, has been repeatedly mentioned as being rude, unhelpful, and dismissive. There are also reports of discrimination and rude behavior directed towards black women, creating an uncomfortable and hostile environment.
10. Inadequate Restroom Access
Residents and their guests have expressed frustration over the lack of after-hours restroom access. This inconvenience poses a problem, especially when the management office is closed, leaving visitors with no options.
11. Noisy Environment
Peaceful living seems to be a challenge at Summit at Henderson Pass, with residents complaining about noise issues. This could be attributed to thin walls, inadequate soundproofing, or a lack of respect for quiet hours among tenants.
12. Poor Drainage and Plumbing Issues
Backed-up drains and plumbing problems are a common occurrence, with reports of toilets flooding and water pouring through air filters, soaking carpets. These issues cause inconvenience and potential damage to residents’ belongings.
13. Broken Mailboxes
The complex seems to struggle with maintaining functional mailboxes, as residents have reported broken mailboxes that go unrepaired for extended periods. This leads to concerns about mail security and the potential for mail-related identity theft.
14. Unsanitary Conditions and Dumpster Issues
Residents have noticed unsanitary conditions around the dumpsters, with discarded furniture and trash piling up. This not only attracts pests but also creates an eyesore and a potential health hazard.
15. Inadequate Security Lighting
In addition to the security risks posed by broken gates, residents have also complained about insufficient lighting in certain areas of the complex. This makes it easier for potential intruders to go unnoticed and increases the sense of danger, especially when returning home after dark.
16. Lack of AC in Common Areas
The workout room, which is meant to provide a comfortable space for residents to exercise, lacks air conditioning. This results in an uncomfortable environment, with residents complaining about cat hair and fur issues, likely due to the absence of proper ventilation.
17. Difficulty with Drawers and Cabinets
In addition to the issues with falling cabinets, residents have also reported difficulty opening and closing drawers and cabinets. This suggests that the renovations or maintenance work performed on these fixtures was not up to standard.
18. Online Review Response Concerns
While management does respond to online reviews, residents have noticed a pattern. They often promise to make changes, but these promises seem hollow, with no real improvement in the issues mentioned. Additionally, former employees’ names are still being used in responses, even though they no longer work at the complex, raising questions about the authenticity of these responses.
19. Inadequate Security for Residents’ Cars
Beyond the issues with car break-ins and thefts, residents have also expressed concerns about the overall security of their vehicles. This includes reports of vandalism and a lack of proper security measures to deter potential intruders.
20. Misleading Website Images
Prospective tenants are warned that the images on the complex’s website may not accurately represent the actual living conditions. This form of false advertising has left many residents feeling deceived, as they expected better conditions than what they encountered upon move-in.
Share Your Experience
If you’re a current or past resident of Summit at Henderson Pass, we’d love to hear from you! Do you share similar sentiments about the potential drawbacks listed above? Or, perhaps you’ve had a completely different experience. Please take a moment to share your thoughts and leave a review. Your insights will not only help prospective residents make informed decisions but also encourage management to address any consistent areas of concern. By sharing your honest feedback, you can play a vital role in shaping the future experiences of those considering Summit at Henderson Pass as their potential home.
wow, this place looks nothing like the website makes it out to be. i live nearby and my lease is expiring soon, so i’ve been looking around in the area and just wow… horrendous. i can’t imagine what it’s like to be an actual tenant here.
DO NOT LIVE HERE YOU WILL REGRET IT. AVOID SUMMIT ST HENDERSON PASS AND REDSTONE RESIDENTIAL COMPLETELY.
I’ve had NO AC for THREE MONTHS at this point. Absolutely ridiculous! I’ve talked to some people around the complex, and I’m not the only one. The city code enforcement needs to be involved ASAP. I’m surprised none of these buildings have been condemned at this point. There are leaks EVERYWHERE!
I’ve had a nightmare experience living at the Summit at Henderson Pass Apartments in San Antonio, Texas. From the moment I moved in, I’ve encountered a nonstop stream of problems, including leaky faucets, broken appliances, and inconsistent maintenance that takes an eternity to resolve. The complex is often dirty and poorly maintained, with trash and debris scattered throughout the grounds, and the parking situation is a joke. Despite my repeated attempts to report these issues, management seems completely uninterested in addressing my concerns, and I’ve been met with a lack of communication and transparency. Overall, I would strongly advise against renting here – there are far better options in San Antonio that actually care about their residents.
Dishwasher hasn’t worked for 5 months. I moved in Feb 2024 and my dishwasher has not worked since. I am now on my third maintenance req because the first one was removed after I put in a second one a while later. The second one was cancelled or something but I was never informed of that via email or text. My ceiling fan conveniently just stopped working so I guess we’ll see how long it takes to get that resolved. My neighbor’s water heater has been leaking for 3 months as well, that also hasn’t been properly fixed.
I’ve been a resident at Summit at Henderson Pass Apartments for a while now, and I can confidently say that it’s been a nightmare. The lack of maintenance and attention to detail is appalling. My air conditioning unit has been broken for MONTHS, leaving me to swelter in the Texas heat with no relief. The management team seems to be completely unbothered by this, and I’ve had to constantly follow up just to get any kind of acknowledgement.
But that’s not even the worst of it. Roaches are a constant problem, both inside and outside my apartment. I’ve seen them scurrying across my kitchen counters, in my bathroom, and even in my bedroom. It’s disgusting and unacceptable.
The appliances are also subpar. My dryer is essentially useless, taking multiple cycles to dry even the smallest loads. And don’t even get me started on the leaks. I’ve had to deal with water damage from my kitchen sink, bathroom sink, and shower, not to mention the constant dripping from the ceiling. It’s like they’re trying to drive me crazy.
But what really takes the cake is the complete lack of security. The front gate is always broken, leaving the complex vulnerable to anyone who wants to wander in. And good luck getting your mail or packages delivered – the mailboxes are constantly broken, and I’ve lost count of how many times I’ve had important items stolen. The parking lot is also a hotbed of crime, with broken glass from car break-ins a regular sight.
It’s clear that the management team at Summit at Henderson Pass Apartments is not interested in providing a safe or comfortable living environment for their residents. If you value your sanity and your belongings, stay far, far away from this place.
These apartments are the furthest thing from luxury. They are roach-infested, and pest control almost never shows up. They make promises they never keep about maintenance. The cabinet doors are very poorly hung and can fall off at any minute by just opening the door. The toilets clog almost every day. I had to go to Home Depot and buy my daughter a professional snake because maintenance will allow your toilets to remain clogged for days, even after putting in a work order. The garbage disposal almost always backs up and drains into the dishwasher and all over the kitchen floor. When it rains, the ceiling in my grandchildren’s room leaks. An emergency work order was submitted but still hasn’t been fixed.
The gates rarely work for these apartments to be gated. The incident that led to me leaving this review was recently, the management required all residents and guests to register their car(s). I babysit my grandchildren at my daughter’s apartment. When I arrived at the apartment on September 4, 2024, I attempted to register my car. While trying to register, I got to a place that required me to enter a guest code. I didn’t have a code. My daughter was at work and I was unable to contact her. I went into the office and explained the situation and asked if they could make sure my car didn’t get towed that day only because I tried to register my car but couldn’t. The lady in the office was rude and she said no. I was angry and decided to inform a potential resident how terrible their apartments and customer service were. I left and went to my daughter’s long enough to get my grandchildren and leave. When I came out (after about 10 minutes, there was a tow truck parked across from my car. I knew then that that mean girl called to try and have my car towed. I made my grandchildren get in the car and we left before he could put my car on his tow truck. While driving home, I called the tow truck company, and the apartments to let them know that they were too late. Thank the lord the tow truck driver went to the office before hitching my car to his truck. So, if you have any common sense, do not move here. Not only are the apartments crap, the people in the office (except one lady) are rude and vindictive.
We lived here for about 2 years, and while we generally paid our rent on time (with a few instances of being a couple of days late, which we always communicated in advance), our overall experience was disappointing, especially toward the end. INEZ was understanding during our late rent payments, but things took a downturn when we faced long-standing issues that were never addressed by management nor the manager.
The biggest problem was with our neighbors who moved in above us. They smoked marijuana every day, and the smell constantly entered our apartment. Despite numerous complaints to management, they did nothing. Initially, they claimed the smell was “incense,” but it was clearly marijuana. Over time, the neighbors moved their smoking to the patio, but that only worsened the situation as they tried to mask the smell with curtains, which didn’t help.
This became even more serious when I became pregnant. I couldn’t handle the constant exposure to secondhand marijuana smoke. I was getting headaches, crying from the stress, and eventually, I ended up in the Emergency room .Thankfully, we didn’t lose the baby (unfortunately lost him a couple of weeks after moving out), but that was the breaking point for us. We decided to break our lease and move out.
When we informed management of our decision, they insisted we were responsible for the remaining lease payments. We knew our rights, as the lease was violated due to health and safety issues. Unfortunately, management ignored our concerns and sent us threatening emails about unpaid rent, eventually sending us to collections.
Adding to our frustration were ongoing security issues, as the gates to the complex were often broken, leading to multiple break-ins. We were also forced to pay for Google Fiber, even though my husband’s work provided Wi-Fi at no cost, adding unnecessary financial strain.
As we were moving out, a long-term resident shared that they had also complained about the same neighbors and faced similar issues. It was clear that management ignored serious complaints. Another neighbor confirmed the same problem and that the office had taken no action.
In reviewing the lease, we found that the smoking addendum (Page 33, Paragraph 5) clearly states that residents are responsible for disruptions caused by smoking. This situation directly violated the lease, and we believe the complex should be held responsible for the rent we paid during the final months and any future balances due to us having to move out.
Ultimately, we never wanted to move out, but after more than six complaints and the health risks posed to my pregnancy, we had no choice. The complex’s failure to resolve the situation left us with no other option. We’ve since moved out and are still receiving emails from the complex with no response to our claims, and now they are trying to send us to collections. We’re considering legal action to resolve the issue.
If you’re considering moving here, be cautious. Serious issues arise, management is unlikely to address them, and you could find yourself stuck with unsafe, unpleasant living conditions.
I still have ants and the bathtub faucet is still broken I’m not sure why the request was closed out